Effective Date: 01/01/2025
At Questiqa Business, we value our customers and aim to provide a seamless experience with our subscription packages and merchandise (goodies) sales. This Returns and Refund Policy outlines the terms under which refunds and returns will be processed for both subscriptions and products purchased from our platform. By using our services, subscribing to our news portal, or purchasing merchandise, you agree to the terms of this policy.
Please read the following terms carefully to understand your rights and obligations.
1. Subscription Refund Policy
1.1 Subscription Cancellations
- Non-Refundable Subscription Fees: Subscription fees for Questiqa Business’s services are generally non-refundable. Once you have subscribed to any package (Basic, Standard, or Premium), your subscription fee is considered fully earned.
- Refunds Upon Cancellation: If you decide to cancel your subscription, you will continue to have access to the premium content until the end of the billing cycle. However, we do not provide refunds for the remaining period of your subscription.
- Free Trial Period: If you are using a free trial, you can cancel before the trial period ends to avoid being charged. If you do not cancel, the subscription will automatically renew, and you will be charged according to the terms of the plan you selected.
- Refunds for Technical Issues: If you experience significant technical issues that prevent you from accessing the services (and cannot be resolved by our customer support team), you may be eligible for a refund. Requests for refunds must be made within 7 days from the date the issue is reported.
1.2 Auto-Renewal of Subscription
Subscriptions are set to automatically renew at the end of each billing cycle. If you do not wish to continue with your subscription, you must cancel it before the renewal date. You will not be eligible for a refund if you cancel after the renewal.
To cancel your subscription:
- Log in to your account on Questiqa Business.
- Go to Account Settings and select Cancel Subscription.
2. Merchandise (Goodies) Return and Refund Policy
2.1 Eligibility for Returns and Refunds
We offer a return and refund policy for merchandise (goodies) purchased through our platform, under the following conditions:
- Defective or Damaged Goods: If the merchandise is defective, damaged during shipping, or incorrectly shipped (e.g., wrong item or size), you are eligible for a full refund or exchange. You must notify us of the issue within 7 days of receiving the product.
- Size Issues (Clothing): If you ordered the wrong size, we offer an exchange, provided the item is unworn, unwashed, and in its original condition with all tags intact. Exchanges are subject to availability of the requested size.
2.2 Return Process
To initiate a return or exchange for merchandise:
- Contact our customer service team at contact@questiqa.biz within 7 days of receiving the product.
- Provide your order number, the item you wish to return or exchange, and a description of the issue.
- For defective or damaged items, please include clear photos of the item and packaging to assist in processing the return.
Once we approve the return or exchange request, we will provide instructions on how to return the item.
- Return Shipping: For defective, damaged, or incorrect items, Questiqa Business will cover the cost of return shipping. For exchanges due to size preference or change of mind, you will be responsible for the return shipping costs.
2.3 Refund Process for Merchandise
Refunds for merchandise will be issued in the original method of payment. Once the returned item is received and inspected, we will process your refund within 7-10 business days. Refunds will not be issued for used or worn merchandise unless it is defective or damaged.
2.4 Non-Refundable Items
Certain items may not be eligible for return or refund under the following circumstances:
- Personalized or Custom Items: Items that are customized or personalized with your name, logo, or specific design are non-returnable and non-refundable unless they are defective or damaged.
- Sale Items: Products purchased on sale or clearance may not be eligible for return or refund unless they are defective.
3. Refund Processing Timeline
Refunds for both subscriptions and merchandise will be processed as follows:
- Subscriptions: Refunds will be processed within 10 business days after approval, and the amount will be credited back to your original payment method. Refund requests for subscriptions will be handled on a case-by-case basis.
- Merchandise: After receiving the returned goods, refunds will be processed within 7-10 business days. The amount will be refunded to your original payment method. Refunds for merchandise are only issued for returned items that meet the conditions outlined above.
4. Contact Information for Returns and Refunds
For any questions or to initiate a return or refund request, please contact our customer support team at:
- Email: contact@questiqa.biz
5. Indian Consumer Protection Laws
This Returns and Refund Policy is in compliance with Indian consumer protection laws, particularly the Consumer Protection Act, 2019, which provides consumers with rights to request a remedy for defective or unsatisfactory goods and services. Under the Act, consumers are entitled to a refund, replacement, or repair of defective products and services, within the specified time frame.
In case of disputes regarding the returns or refunds, you may approach the Consumer Grievance Redressal Mechanism or Consumer Courts as per the provisions of the Consumer Protection Act, 2019.
6. Policy Modifications
We may update or modify this Returns and Refund Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective immediately upon publication. It is your responsibility to review this policy periodically for any updates.
7. Conclusion
We strive to offer excellent service and high-quality products to all our customers. If you experience any issues with your subscription or merchandise purchase, please do not hesitate to contact us, and we will make every effort to resolve your concerns in accordance with this policy.
By subscribing to Questiqa Business or purchasing merchandise from our platform, you acknowledge that you have read, understood, and agree to this Returns and Refund Policy.
Thank you for choosing Questiqa Business for your global business news needs and merchandise!
